Description

• Maintain a positive, empathetic and professional attitude toward customers at all times;

• Communicate and coordinating with colleagues to ensure the quality of service and customer satisfaction;

• Respond promptly to customer inquiries;

• Communicate with customers through various channels;

• Follow communication procedures, guidelines and policies as per the work requirements;

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;

• Know our products and services inside and out so answer questions that may arise;

• Process orders, forms, applications, and requests;

• Keep records of customer interactions, comments and complaints;

• Provide accurate, valid and complete information by using the right methods/tools;

• Provide feedback on the efficiency of the customer service process;

• Ensure customer satisfaction and provide professional customer support;

• Any task/s as assigned by the DM.

to strictly comply with any Information Security Requirements as required by the company and authorized regulatory office/department